Policies
General Information
All Arden Box products are handcrafted in small batches from earth-grown ingredients. Slight variations in color, scent, or texture are normal and reflect the natural process.
Purchasing from Arden Box signifies your agreement to these policies and terms of use.
Product Use & Safety
• For external use only unless otherwise labeled.
• Patch-test before first use. Discontinue if irritation occurs.
• Keep away from children and pets.
• Store in a cool, dry place out of direct sunlight.
• Consult a healthcare professional before use if pregnant, nursing, or under medical care.
Medical Disclaimer
Information on this website and our labels is for educational purposes only.
These statements have not been evaluated by the Food and Drug Administration.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Returns & Refunds
Because products are handmade and personal-care in nature, we cannot accept returns or exchanges once opened or used.
If your order arrives damaged or incorrect, email hello@ardenbox.com within 7 days of delivery (include photos) and we’ll issue a replacement or store credit.
Learn More Below
Copyright & Content
All images, text, and designs are the property of Arden Box and may not be reproduced or used without written permission.
Liability Disclaimer
By using our website or purchasing products, you agree to hold Arden Box and its owners harmless from any liability, claims, or damages arising from use or misuse of any product.
Use only as directed. Always check safety of use during pregnancy or while nursing.
Faith Statement
Arden Box was created to honor God through simple, pure, and purposeful living.
We believe true wellness begins with His design. While our work supports the body naturally, ultimate healing comes from Christ alone.
Contact Us
📧 hello@ardenbox.com
Shipping & Returns
Processing Times
All Arden Box products are made in small batches with care. Orders are typically processed and shipped within 3–5 business days. During launches or holidays, processing times may extend slightly due to order volume.
Shipping Information
• We currently ship within the United States.
• You’ll receive tracking information via email once your order ships.
• Arden Box is not responsible for packages that are lost, stolen, or delayed once they are in the possession of the carrier.
• Please double-check your shipping address before completing checkout — we cannot guarantee address changes after your order is placed.
Shipping Rates
Shipping rates are calculated at checkout based on your location and package weight. Free shipping promotions, when offered, will be automatically applied if your order qualifies.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email hello@ardenbox.com
❓ Frequently Asked Questions
Are your products organic?
We use organic or wild crafted ingredients whenever possible, sourced from trusted growers and suppliers. However, we are not USDA-certified organic — certification requires costly testing, paperwork, and inspections that can add thousands of dollars annually for small makers. Choosing not to certify allows us to keep our prices fair and accessible while still maintaining high quality, pure, and responsibly sourced ingredients.
Are your products safe for kids or pets?
Our products are made with natural ingredients, but not all herbs or essential oils are safe for children or animals. Please check each product label carefully, and consult a qualified healthcare provider or veterinarian if you have concerns before use.
Do your products contain preservatives or synthetic ingredients?
No. Every formula is free from synthetic fragrance, parabens, sulfates, dyes, and preservatives. We use only natural stabilizers when needed, such as vitamin E oil or beeswax, to keep your products fresh and shelf-stable.
How should I store my products?
Store all oils, balms, and tinctures in a cool, dry place away from direct sunlight or heat. Our products contain no artificial preservatives, so proper storage helps preserve freshness and potency.
Are your products tested on animals?
Never. We are proud to be a cruelty-free company. Our products are tested only by willing humans — ourselves, family, and friends.
Can I return or exchange my product?
Due to the handmade and personal-care nature of our products, we cannot accept returns or exchanges once items have been opened or used. If your order arrives damaged or incorrect, please contact hello@ardenbox.com